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What Governs Your Account with Us

These terms set out the rules that apply when you access ink769 — your account, your wallet connections, and how we handle the data tied to them. Availability depends on local law and is open only where eligible regions permit.

Account termsData handlingDANA, OVO, GoPay wallet rulesAccess conditionsPolicy contact
ink769 What Governs Your Account with Us
DATA AND SECURITY

How We Protect and Manage Your Data

Account security at ink769 starts at login — we use one-time password verification on every new device session, so an unfamiliar login from Bekasi or anywhere else triggers a confirmation step before access is granted. We do not share your personal data with third parties outside the scope of processing your DANA, OVO, or GoPay transactions and fulfilling legal obligations under applicable Indonesian regulation.

Data Retention

We keep your account data only as long as your account remains active or as required by applicable law. Once your account is closed, deletion requests are processed within the period stated in our policy document.

Cookie Use

Our site uses functional and analytics cookies to remember your session and improve account navigation. You can adjust cookie preferences from the settings panel inside your account without losing your login state.

Account Security

Every login from a new device triggers an OTP sent to your registered number. Wallet connections — DANA, OVO, GoPay — are validated against the account name on file before any withdrawal is processed.

Your Rights

You may request a copy of your stored data, ask us to correct inaccurate details, or submit a deletion request at any time. Use the email support channel and include your registered account ID for fastest processing.

REACH OUR TEAM

How to Contact Us About Policy Matters

If you have a question about your account conditions, a data request, or a wallet dispute, reach us through the channels below. For wallet-related queries — DANA, OVO, or GoPay transaction issues — include your account reference number so our team can pull the correct ledger entry without delay.

Team online

Live Chat

Open the chat widget inside your account dashboard. Describe your policy or account question and include your wallet reference number if the query involves a DANA, OVO, or GoPay transaction.

Email Support

Send your data request, account query, or legal notice question to our support address. Attach any relevant transaction screenshots from your OVO, DANA, or GoPay app to speed up the review.

Account Help Centre

Log into your account and navigate to the Help section. Policy documents, current terms, and your personal data summary are all accessible from there without needing to contact the team.

Common Questions About Our Terms

Here are the questions we receive most often about account conditions, data rights, and how our legal terms interact with your wallet use.

Yes. When you deposit or withdraw using DANA, OVO, or GoPay, the transaction is governed by both our account terms and the terms of your chosen wallet provider. Always check your wallet app's history to verify amounts.

Send a data access request via email support with your registered account ID. We will compile your stored profile and transaction data and return it within the period set out in our current policy document.

Yes. Submit a deletion request through email support or the in-account Help section. Once verified, your account is closed and personal data removed within the retention period stated in our policy, except where law requires us to keep records.

We post a notice inside your account dashboard before any revision takes effect. If you continue using the account after that notice period, the updated terms apply. You may close your account before the changes take effect if you do not agree.

Access depends on local law and is available only where eligible regions permit. We do not extend service where access is restricted by applicable Indonesian regulation, and it is your responsibility to confirm that access is lawful in your location.

First cross-check the amount against the transaction history in your DANA, OVO, or GoPay app. Then contact our live chat or email support with your account reference number and the wallet transaction ID for reconciliation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.